Introduction

Welcome to Mellow Cafe's table reservation system. We are committed to protecting your personal data and respecting your privacy in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

This Data Protection Notice explains how we collect, use, disclose, and safeguard your personal information when you make a reservation through our online booking platform.

Personal Data We Collect

When you make a reservation, we may collect the following information:

• Full Name To identify you and address you properly during your visit
• Contact Number To confirm your reservation or contact you regarding any changes
• Email Address To send reservation confirmations and important updates
• Reservation Details Date, time, number of guests, and special occasion information
• Dietary Requirements Food allergies, restrictions, or special meal requests to ensure your safety and satisfaction

How We Use Your Personal Data

Your personal data is collected and used for the following purposes:

• Reservation Management Processing, confirming, and managing your table booking
• Communication Contacting you regarding your reservation, changes, or special requests
• Service Enhancement Preparing for your visit based on dietary requirements or special occasions
• Legal Compliance Meeting our obligations under Singapore laws and regulations

Disclosure of Personal Data

We may disclose your personal data to:

• Service Providers Trusted third parties who assist us in operating our reservation system (e.g., booking platform providers)
• Legal Authorities When required by law or to protect our legal rights

Any disclosure is limited to what is reasonably necessary for the specific purpose and in compliance with PDPA requirements.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure encrypted connections (HTTPS) for all data transmission
• Restricted access to authorized personnel only
• Regular security reviews and updates
• Secure data storage systems

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes of managing your reservation
• Comply with legal and regulatory requirements
• Resolve disputes or enforce our agreements

Once the retention period expires, your personal data will be securely deleted or anonymized in accordance with PDPA guidelines.

Your Rights Under PDPA

Under Singapore's Personal Data Protection Act, you have the right to:

• Access Request a copy of the personal data we hold about you
• Correction Request correction of inaccurate, incomplete, or outdated information
• Withdraw Consent Withdraw your consent for data collection, use, or disclosure at any time (subject to legal restrictions and reasonable notice)
• Data Portability Request transfer of your data in a structured, commonly used format

To exercise these rights, please contact our Data Protection Officer using the details provided below.

Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

We will respond to your inquiry within 30 days as required by Singapore law.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The latest version will always be available on our reservation page. We encourage you to review this policy periodically.

Last Updated: September 2026